Help & Support
Contact us
Email us and we will get back to you as soon as we can. If you already have an account, you can also use Help & Support → Submit a Request in the app, which includes the details we need to help you.
Frequently asked questions
What does ChinaHop do?
It helps you reach websites and apps in mainland China, such as video, music and shopping, while you are outside mainland China. Once connected, content in mainland China sees a mainland China IP address.
Why does only traffic to mainland China go through the VPN?
ChinaHop uses China split tunneling: only traffic to mainland China goes through the VPN. Other websites and apps keep using your local network at their usual speed and never pass through our servers.
How long is the free trial?
New accounts get a 24-hour free trial, starting the first time you connect. Each iPhone can use the trial only once. You can see the time left at the bottom of the home screen or under Account → Plan.
What if I see "Device limit reached"?
Each plan allows a limited number of devices (1 for the free trial). Go to Account → My Devices, remove a device you no longer use, then connect again.
What if I can't connect, or websites won't load?
Make sure your network is working, then disconnect and reconnect on the home screen. If you see a red message there, follow it. If that doesn't help, please contact support.
How do I cancel my subscription?
Subscriptions bought through the App Store are cancelled in Settings → Apple Account → Subscriptions on your iPhone; they can't be cancelled inside the app. You can keep using the service until the current period ends.
How do I delete my account?
Tap Delete Account at the bottom of the Account tab and enter your password. Your account and all device data are permanently erased. Deleting your account does not cancel an App Store subscription, so cancel it in Settings first.